Everything You Need to Know
Our most asked questions
Covering everything from getting started and understanding how things work, to the practical details you may want to know along the way.
All the details you need
Are DTB events regularly subject to change?
Nearly all DTB events are subject to change according to unforeseen circumstances, we may have no control over regarding changes by promoters and venues. However, significant changes and interruptions are rare. In the event changes are necessary, customers are offered whatever accommodations are available.
When will I receive an itinerary for my event?
You will receive an invoice within 24 hours of booking, along with a provisional itinerary where available. Confirmed itineraries are typically sent approximately four weeks before your event, where applicable. Please note that itinerary availability and timings may vary depending on the event or venue.
When will my tickets be delivered?
If your tickets are physical, we will send them to you by First Class post as soon as possible.
Digital tickets will be sent to you 1–5 days before the event.
Are food and drink always included in your packages?
We would never go so far as to guarantee food and drink are always included in every hospitality event we offer. But generally, they are included. You can always read the description for any event you are interested in to see exactly what is included in the packages we offer. Food and drink are typically a staple of hospitality for obvious reasons. Venues and event organisers are happy to provide them, knowing that both are an important part of socialisation and relationship building.
Are there any discounts for booking multiple events with DTB?
Many of DTB’s clients are so satisfied with the service we provide that they book multiple events with us in a single year. Having said that, it is not possible for us to offer any kind of blanket statement about pricing or booking discounts. Every event we organise has to be priced according to its own circumstances, however when creating bespoke events there is more flexibility.
Are there any extra hidden costs e.g. service charges?
The price shown is the price to be paid, although there may be additional charge for items such as admin, extra parking and any other extras requested on top of the standard package. You will be notified of the costs of any extras at the time of your request.
Are there any limits on party size for your events?
As a general rule, we can accommodate guest parties of virtually any size for most of our events. When limits do exist, they are due to venue restrictions rather than the events themselves. For example, a luxury box at an arena or stadium only has limited seating capacity. We would have to limit parties accordingly. Please note that there are cases in which we can accommodate larger parties by booking multiple packages. Using the luxury box example again, we could reserve two boxes at your venue of choice to ensure we can accommodate a larger party.
Are there any times of the year when hospitality is harder to arrange?
We are able to arrange corporate hospitality events throughout the calendar year. In terms of how hard it is to arrange events at some times as compared to others, there is no particular season that is especially difficult. But there are two particular times of the year when the schedule tends to be exceptionally full: Christmas and summer holiday season.
Can DTB assist my company with a conference?
Yes, we can help your company put on a conference for your clients, your workers, industry partners, or just a general audience. We have access to an extensive list of meeting spaces, hospitality venues, hotels, restaurants, and entertainment options.
Can I alter my booking at a later date?
Subject to our Terms and Conditions, your booking can be altered. We will always do our best to make the changes you request but they can often be subject to availability.
Can I make a provisional booking?
Yes we can hold packages on a short term basis subject to availability.
Can I purchase tickets only for an event?
If you are simply looking for ‘tickets only’ and do not require a VIP hospitality package, then we may be able to assist you. Please contact enquiries@dtbsportsandevents.com and a member of our team will contact you.
Do you have an emergency number in case of any issues?
For any queries or assistance, you can contact us on +44 (0)7808 047349, which is available 24/7.
Are there social media outlets that I can use to help promote DTB?
We are both thrilled and very appreciative when clients express a desire to help promote DTB through social media. We take that to be a compliment for the services we provide as well as a vote of confidence for what we do. If you are willing to share your positive experiences with others as well, we invite you to follow us on Instagram and LinkedIn, and to share our social media content with your colleagues and friends.
JOIN THE CONVERSATION
Connect with us on socials
From event highlights and behind-the-scences moments to the latest inspiration, follow us on Instagram and be part of the DTB community.
