Frequently Asked Questions

Can I purchase tickets only for an event?

If you are simply looking for 'tickets only' and do not require a VIP hospitality package, then we may be able to assist you.

Could you organise hospitality for a specific event?

Yes. We have a dedicated team of people that source and put together any bespoke events that may be requested by our clients. These events can be anything from tank driving to movie premieres.

Do you provide hospitality to any overseas events?

We can source official packages for almost any sporting event. Call +44 (0)20 7385 3553 for further details.

Are there a min/max number of people you can cater for?

There are no minimum numbers for an event, although certain facilities will have minimum numbers for private tables. The maximum number is dependant on the event and the facilities available but we regularly cater for very large parties.

Could I be informed about any forthcoming events?

We update our website with any new events on a very regular basis and include an events calendars to help plan for the future. We also send out monthly newsletters to keep clients fully informed of any events that are just on sale or on the horizon.

When will I receive tickets/packages for the event?

We generally send out packages 10-14 days before the start of an event. In some cases the actual tickets will be distributed at the events due to value and problems with security.

Can I alter my booking at a later date?

Subject to our Terms and Conditions, your booking can be altered. We will always do our best to make the changes you request but they can often be subject to availability.

Can I specify catering arrangements for guests?

Our Operations department will be in contact with you prior to the event to ensure that all dietary requirements are known and ensure that the correct arrangements can be made.

How do I pay for the package? Can I pay by cheque?

There are several methods of payment. All major credit cards are accepted as well as cheques and transfers.

Is the package price per person or per table?

In general, prices are shown on a per person basis. However, sometimes the price is displayed per facility. An example of this is Cirque du Soleil where we sell hospitality on a per box basis. All prices quoted are exclusive of VAT.

Is car parking included?

Parking is included with many event packages. However, it very much depends on the venue and the specific parking availability there.

What is the dress code?

The dress code differs slightly for each event allthough the general rule is smart casual.

Are drinks included in the price?

The majority of packages will include both alcoholic and soft drinks. The contents of each package differs from event to event so contact us for more details.

Can I make a provisional booking?

Yes we can hold packages on a short term basis subject to availability.

How far in advance do I need to book?

It is always best to book as early as possible to ensure access to the best possible facilities.

Why are unofficial agents often cheaper?

Unofficial agents are often cheaper because they are unofficial. They are not affiliated to the venues or officially appointed by the sports governing bodies and will often obtain tickets illegally. Their facilities are normally off-site, if indeed they exist at all while they will often add a service charge not mentioned at the time of booking.

Are there any extra hidden costs e.g. service charges?

There are no hidden costs. The price shown is the price to be paid although we will charge extra for additional items such as seat cushions, extra parking and any other extras requested on top of the standard package. You will be notified of the costs of any extras at the time of your request.

If you have any questions that are not covered in these FAQ's please contact a member of our team, who will be delighted to help you +44 (0)20 7385 3553.